How Did My Package Ship?
By placing an order, you will be charged the full price of the package you selected and the order will be shipped to the address you provided during checkout. All packages are shipped via USPS First Class Delivery and are estimated to arrive within 2-4 business days from the day you place the order.
Can I find ingredient information?
Yes, you can find detailed ingredient information on each product's page. We provide a full list of components used in our products to ensure transparency. If you need further clarification, feel free to contact our customer service team for additional details.
What is the return policy for products?
In order to obtain your refund, contact customer service by phone or email and obtain an RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send back the opened/unopened product to our fulfillment center, within thirty (30) days of the date you received the product. In order for your refund to be processed the product must arrive at our fulfillment facility within thirty (30) days of the original date you received your product. You pay for return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank.
Are products suitable for sensitive skin?
Yes, many of our products are formulated specifically for sensitive skin. Look for the "sensitive skin" label on product descriptions or ingredient lists to ensure compatibility. We recommend doing a patch test before full use. For personalized recommendations, feel free to contact our customer support team.